One Contact Center: The Boom of Call Center in the Philippines

It was eight years ago when Business Process Outsourcing, commonly known as BPO industry was just taking off in the Philippines. Today, a job from a BPO company is the choice of many Filipinos. Now, more than one million Filipinos work in call centers, mostly serving American companies.

Filipino Agent

Filipino workers are considered excellent BPO assets, because of their excellent communication skills and having a good command of the English language. The combination of Filipinos' specialized skills and less expensive operational and labor costs has made their workforce invaluable to the growing list of United State based businesses who are looking for reliable and excellent inbound and outbound telemarketing services. Moreover, the Philippines has good support from the government, excellent training facilities and is exerting efforts to improve infrastructure programs. These are just some of the reasons why many investors and companies do business in the country and expand whenever necessary. These U.S companies use the skills of Filipinos in the field of customer service, generating sales leads, handling complaints, coding data, formatting documents and other customer services.

Ortigas, Pasig, Philippines

The outsourcing industry in the Philippines has grown so fast that it has overtaken India as the call-center capital of the world. Although the country is the America's top overseas site for voice-related work, India remains the top provider of technical support because of its cheaper labor. However, many Filipinos graduated today dominate most every other kind of offshore call center services and outsourcing jobs. By next year, experts estimate that the growing industry of outsource telemarketing service in the Philippines will generate $25 billion in revenue. The outsourcing boom in the Philippines has really helped propel the country's economy.

According to the Call Center Directory of the Philippine Economic Zone Authority (PEZA), the Philippines now has 788 call centers over 20 key locations. Among these call centers in the Philippines is One Contact Center, a call center located in Ortigas, Philippines but its main headquarter is located in Van Nuys, California. The company specializes in inbound and outbound telemarketing, live chat, email support and other back office support services for business in various industries. The year when the BPO industry boomed in the Philippines is the same year One Contact Center started its call center business.

BPO companies like One Contact Center remain optimistic that with the country being the new call center capital of the world, Filipino workers will continue to be hardworking and globally competitive.

About One Contact Center

One Contact Center

One Contact Center (OCC) is a Business Processing Outsourcing  (BPO) company that operates in the Philippines, but its main headquarter is located in Van Nuys, California.  Founded in 2000, the company provides outbound and inbound call center services, live chat, email support and other back office support services for business in various industries.

One Contact Center was first established as One Global Contact Center (OGCC) and after several years, it changed its company name to One Contact Center.  Now OCC has revamped its website and improved its services to a comprehensive list of back office and front office outsourcing needs.  The company now provides virtual assistance, website development, Search Engine Optimization, social media management and other customer support and marketing services.

To learn more about Call Center in the Philippines and One Contact Center, visit its website a or contact the company. Call Center company like OCC looks forward to serve all your outsourcing needs today.